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Shipping & Returns

Information you may need to know

Confirmation of Order:
As soon as you place your order you will receive an automated order confirmation email from us. This means that we have received your order onto our system and pre-authorized your credit card or PayPal account for this purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days) we will endeavour to process the charges & submit the order for shipment.

Shipment of Order:
On receipt of payment your item will ship within five business days from the date of your order. The item will also be sent via standard registered airmail and will only be send via courier if specified. We will send you tracking information within 24 hours of your order being shipped to the e-mail address you provide when placing your order. If you do not receive tracking info within 6 days of your order feel free to follow up with us at sales@digicase(dot com)

Damages:
Please inspect the contact lens case carefully when it arrives, if you notice damage of any kind you should make note of it before signing for the delivery and returning the item back with the courier company. If your item(s) does arrive damaged please send pics to sales@digicase(dot com) and we will process a claim on your behalf.

Cancellations & Refunds:
All cancelled orders after a 48 hour period are subject to a min $10 administration fee whether or not your order has been shipped. If you order has been shipped, you (the buyer) will also be responsible for the return shipping charges. Refunds will only be issued to the original credit card or PayPal account that the order was placed from.

11 Responses to Shipping & Returns

  1. Dave says:

    What are the delivery charges to South Africa?

    • Dale Westcott says:

      Hi Dave,

      I have product in SA so I can ship locally. A typical single unit will cost approximately R35.00.

      What City are you at?

      Regards,

      Dale

      • Dave says:

        Hey Dale,

        Thank you for the quick response! Could you please email me your details to allow me to get in touch with you via email.

        dave@creativeit.co.za

        Looking forward to getting in touch

        Dave Coates

  2. werner says:

    Hi

    Could you please mail me on the procedure/details to order this in south-africa?

    Regards

    • nabeel says:

      Hi Werner,

      Thank you for getting in touch with us and apologies for the late response.

      You can place your order online or via EFT. I will mail you direct to confirm details.

      Regards,

      Dale

  3. Egor says:

    Dear Dale,

    Was is this product originates from, how successful is it to date. Would like to find out where in the world you have distribution channels. How successful are you in South Africa.

    Please send me response to my email address!

    Best Wishes,

    Egor

  4. Giovanni says:

    Hi

    does it possible to receive it in italy? can you tell me price and delivery costs?

    Thanks
    Giovanni

    • Dale says:

      Hi Giovanni,

      Thank you for your enquiry.

      Yes it is possible to receive it in Italy. If you purchase in GBP the shipping cost is GBP2.50.

      Regards,

      Dale

  5. Keren says:

    Hi

    I would like to purchase in SA (Cape Town) but do not know how to as shipping is over R300 if I order from this site. Please advise whether you have stock available this side.

    Thanks

  6. Fabienne says:

    Hi, can you tell me de shipment-costs for Belgium in Euro’s? Thank you.

    • Dale says:

      Hi Fabienne,

      Did you get my response to your last email?

      Shipment costs are listed on our website in USD and the Euro equivalent is approximately EURO 4.88

      Regards,

      Dale